Montrose Environmental Group, Inc.

  • Help Desk Analyst (IT)

    Job Locations US-CA-Santa Ana
    Posted Date 3 months ago(3/21/2018 7:28 PM)
    # of Openings
  • Responsibilities

    Montrose Environmental Group, Inc. is a high-growth Environmental Services company offering (i) Measurement and Analytical services and (ii) Environmental Resiliency and Sustainability services to a diverse range of clients in industry and government throughout the United States and abroad.  Our qualified engineers, scientists, technicians, associates and policy experts are proud of our ability to objectively help industry, the public and regulators work constructively together on environmental opportunities.


    We are seeking an IT Analyst to join our Technology team based out of Santa Ana, CA.  Position responsibilities include: 


    • Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and escalate issues as appropriate.
    • Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users.
    • Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware and licensing.
    • Diagnoses and resolves technical issues in-person, via phone, and through email correspondence while maintaining detailed records.
    • Responds to all assigned tickets via the Company’s internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff.
    • Installs, deploys, and repairs desktops, laptops, and mobile devices to users.
    • Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives.
    • Performs preventative maintenance on workstations, printers, and equipment to ensure efficiency.
    • Learns and trains others on company applications and software in order to address and triage software-related user issues as they arise.
    • Develops and maintains internal training guides for users on the installation, modification and/or repair of equipment (e.g. laptops, PCs, desk phones, cell phones).
    • Resolves technical problems with Local Area Networks (LAN) and remote networks.
    • Maintains environment by adhering to company policies, Service Level Agreements (SLA), industry best practices, and regulatory policies as required.
    • Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.
    • Participates in Company’s continuous improvement programs and provide support to team efforts.
    • Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops. 
    • Performs other duties as assigned.


    • 5+ years of relevant work experience in Information Technology role(s)
    • High school diploma/GED
    • Exceptional fluency in English; strong communication and interpersonal skills
    • Experience with training others, managing projects, and providing customer service in a fast-paced environment
    • Experience with VPN and network troubleshooting
    • Willingness and ability to travel to satellite offices
    • Proficient with Microsoft Office software, Google and/or PC programs
    • Ability to interface with cross-functional teams and all levels of personnel/management
    • Strong problem solving and analytical skills
    • Solid organization and time management skills
    • Effective verbal and written communication skills
    • Ability to work independently, managing multiple responsibilities (i.e. self-starter, self-motivated)




    • Associate’s Degree or Bachelor’s Degree in Computer Science from an accredited university
    • ITIL certification
    • Familiarity with regulatory requirements (i.e. PCI, SOX)
    • 2+ years of experience in an IT support role



    Montrose Environmental Group is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.


    As permitted by applicable law, employment with Montrose is at-will.



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