Montrose Environmental Group, Inc.

  • Credit and Collections Specialist

    Job Locations US-CA-Irvine
    Posted Date 6 days ago(11/9/2018 8:54 PM)
    # of Openings
  • Responsibilities


    • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
    • Coordinates collection calls to obtain accounts receivable and bargain disputes and resolves and/or documents the origin of unpaid statements.
    • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. 
    • Researches and locates contact information for debtors who may have moved by inspecting forwarding addresses, probing phone directors, and/or utilizing the Internet. 
    • Maintains up-to-date customer contact information in the collections systems.
    • Contacts external customers to update remit information and/or ACH changes.
    • May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
    • Assesses credit risk and viability of potential and existing clients. 
    • Assists with providing recommendations to the leadership team and/or internal customers to establish current credit limit for external customers.
    • Conducts due diligence and reports payment status updates to leadership team.
    • Works with leadership to create a new payment timetable with debtors if/when default is due to economic difficulties. 
    • Conducts propositions to creditors if the case(s) should be transitioned to internal legal counsel and recommends a course of action if the customer is not paying (i.e. debt letters).
    • Receives external customer bankruptcy documentation and processes claims as necessary.
    • Answers assigned tickets via the Company’s internal ticketing system in a timely manner.
    • Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.
    • Participates in Company’s continuous improvement programs and provide support to team efforts.
    • Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops. 
    • Performs other duties as assigned.



    • 2+ years of experience in collections
    • Ability to work independently and maintain accuracy.
    • Proficient with Microsoft Office products, Google, and/or PC programs
    • Ability to interface with cross-functional teams and all levels of personnel/management
    • Strong problem solving and analytical skills
    • Strong attention to detail with excellent written and verbal communication skills.
    • Solid organization and time management skills
    • Effective verbal and written communication skills
    • Ability to work independently, managing multiple responsibilities (i.e. self-starter, self-motivated)



    • 5+ years of experience in collections
    • Bachelor’s Degree in Accounting, or related business degree from an accredited university
    • Bankruptcy knowledge


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